Cancellation Policy

1.0 Agreement Formation & Definition of Key Terms

1.1 Binding Agreement

This Order becomes a legally binding agreement between the Client and Create A Tee Ltd upon the occurrence of any one of the following "Commencement Triggers":

• (a) Our confirmed receipt of a down payment or deposit.
• (b) Our confirmed receipt of a valid, approved Local Purchase Order (LPO).
• (c) Your written approval (via email or official platform authorization) to proceed with the work as quoted.

1.2 Definition: Total Order Value

The "Total Order Value" refers to the final agreed-upon price for the complete scope of work, as specified in the governing document, which may be the official quotation, the LPO, or the associated invoice.

2.0 Client-Initiated Cancellation: Process & Financial Implications

All cancellation requests must be submitted as a formal written notice to orders@createatee.co.ke. Verbal cancellations are not accepted. The financial implications are determined solely by the project's status at the time we acknowledge your written request.

2.1 Cancellation PRIOR to Work Commencement

• Condition: This applies if cancellation occurs before any of the "Commencement Triggers" in Section 1.1 have been met.
• Financial Settlement: A five percent (5%) processing and administration fee of the Total Order Value will be charged. This fee is non-negotiable and covers costs related to project preparation, administrative labor, and reserved capacity that we turned away other business for.
• Refund Calculation: Any funds already paid by the Client will be refunded, minus the 5% fee and minus any non-recoverable third-party payment processing fees (e.g., credit card/PayPal transaction fees).

2.2 Cancellation AFTER Work Commencement

• Condition: This applies if cancellation occurs after any of the "Commencement Triggers" in Section 1.1 have been met, but before the final work product has been delivered and accepted.
• Financial Settlement: A cancellation fee of fifty percent (50%) of the Total Order Value is immediately due and payable. This fee compensates for allocated resources, dedicated labor, administrative costs, and significant lost commercial opportunity.
• Settlement Scenarios:
  • Scenario A (Shortfall): If payments received are less than the 50% fee, the Client will be invoiced for the difference, payable within 15 net days.
  • Scenario B (Surplus): If payments received exceed the 50% fee, the surplus will be refunded to the Client within 30 days.
• Work Product Handover: Upon full settlement of the cancellation fee, we will provide the Client with all completed work-in-progress materials.

2.3 Cancellation AFTER Final Delivery & Acceptance

• Condition: This applies once the final work product has been delivered to the Client and the agreed-upon acceptance period (if any) has lapsed.
• Financial Settlement: Cancellation is not permitted at this stage. The Client is obligated to pay the full 100% of the Total Order Value, which becomes immediately due and payable if any balance remains.

3.0 Summary of Cancellation Fees

For immediate clarity, the following table summarizes the financial obligations:

Stage of Cancellation	Condition	Fee Applied	Client's Financial Obligation
Prior to Commencement	Before any Commencement Trigger	5% of Total Order Value	Pays the 5% fee; receives refund of any balance.
After Commencement	After any Commencement Trigger	50% of Total Order Value	Pays the 50% fee (either from deposit or via invoice).
After Final Delivery	After final work is delivered	100% of Total Order Value	Pays the entire remaining balance. Sale is final.

4.0 Termination for Cause

Notwithstanding the above, either party may terminate this agreement for a material breach by the other party by providing 14 days' written notice detailing the breach. If the breach is not cured within that 14-day period, the agreement may be terminated. If we terminate due to your breach, the cancellation fees outlined in Section 2.2 shall apply.

5.0 General Provisions

• Governing Law: This agreement shall be governed by and construed in accordance with the laws of Kenya.
• Dispute Resolution: The parties agree to first attempt to resolve any dispute through mediation with a neutral mediator before initiating any litigation.
• Policy Updates: Create A Tee Ltd reserves the right to update this policy. The version in effect at the time the Client's order was placed will govern that order.